Refund/Cancellation Policy

At hausofinterios, the customer is king!

We offer a 100% Satisfied or Refunded Guarantee on all of our collections!

To offer you complete satisfaction, we have implemented a simple and effective return policy.

Here are the 4 scenarios:

1. YOU WISH TO CANCEL OR MODIFY YOUR ORDER

We process orders you place quickly, usually within 24 hours. For this reason, you have 24 hours after ordering to send a cancellation or modification email to contact@supalegacy.com . Beyond this period, your items will probably have been shipped.

2. YOU HAVE NOT RECEIVED YOUR PACKAGE

Our delivery times are 7 to 16 working days, but due to customs clearance or logistics delays it can be up to 30 days.

If you don’t receive your item within 30 days, then we’ll refund you in full and you can keep the item when you receive it. Contact us at contact@supalegacy.com to report an item not received.

For more details, see our  delivery policy .

3.YOU HAVE RECEIVED YOUR ITEM BUT YOU ARE NOT SATISFIED WITH IT

No worries ! You can return your item to us up to 14 days after receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Here’s how to do it in 3 steps:

  1. Contact support at contact@supalegacy.com to let us know that you are going to make a return.
  2. Print and complete the  return form .
  3. Send your article along with the form to the address that we will communicate to you by email.

The item(s) must be returned in perfect condition, either in their original packaging or in another. In the event of deterioration of the article, Promo Pratique may refuse the return, replacement or reimbursement because the article can no longer be considered as new. If the item has been misused it will not be refundable.

After receipt of the item in our warehouses, we will refund the amount of your purchase (cost of the item + delivery) in the form of a voucher. Return shipping costs are your responsibility.

 Note that items on sale or having benefited from a promotional code are not refundable insofar as they are not damaged.

4. YOU RECEIVED YOUR ITEM BUT IT ARRIVED DAMAGED

It may happen that your package is shaken during delivery and that your object arrives broken.

In this case or in the case of a design defect, contact us at contact@supalegacy.com with the following details:

  1. Your order number
  2. The description of the problem (erroneous / defective item, …)
  3. A photo or video

You will not need to return the product and we will refund the amount of your order directly to you in the form of a voucher.