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Refund Policy

At IPTV supa legacy iptv, we offer digital services with immediate activation. Therefore, every order is considered final.

1. Refund Conditions

A refund can only be granted if:

• The request is submitted within 48 hours of purchase
• A major technical issue prevents the use of the service
• The issue could not be resolved by our support team

2. Non-Refundable Cases

In the following cases, no refund will be granted:

• Change of mind after purchase
• Issue related to your internet connection
• Incorrect configuration of your device
• Incompatibility with your TV, box, or application
• Sharing or misuse of access credentials
• The service is already activated and functional

3. Trial Period Before Purchase

A trial period may be offered based on availability.

It is the customer's responsibility to check quality and compatibility before every purchase.

After purchase, no refund will be granted if a trial period has taken place.

4. Request Procedure

For any refund request:

• Contact our support team
• Provide your order number
• Clearly explain the issue you encountered

5. Refund Method

If the request is approved, the refund will be processed via the same payment method used for the purchase.

Processing time may vary depending on the payment provider.

6. Contact

For questions:

Email: support@nexu-tv.com

WhatsApp: +33 6 28 70 14 44